Refund policy

Return & Refund Policy

We accept eligible return requests within 14 days of delivery, in line with the return rules shown at checkout.

To start a request, email support@zelvo.com.co with your order number, product name, and a short description of your request.

Please wait for return instructions before sending an item back. If a return is approved, we will provide the next steps.

This policy does not change any rights that apply under applicable law.