Before you contact support
Where can I see shipping options?
Shipping options and estimated delivery dates are shown at checkout for your address and order.
What is the return window?
Eligible return requests can be submitted within 14 days of delivery. Please review our Return & Refund Policy before starting a request.
What if something arrives damaged?
Email support@zelvo.com.co with your order number, product name, and a short description of the issue so we can review your request.