Welcome to Zelvo!
"We," "us," and "our" refer to Zelvo. Zelvo operates this store and website, including all related information, content, features, tools, products, and services, aiming to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). Zelvo is powered by Shopify, allowing us to provide the aforementioned services to you.

The specific terms of service set forth below, together with any policies referenced herein (collectively, these "Terms of Service" or "Terms"), outline your rights and responsibilities when using the Service.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.

By accessing, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to all the terms and conditions of this agreement or the Privacy Policy, then you should not access or use our Service.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use our Service on devices you own, purchase, or manage. To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our store is accurate, complete, and current, and that you have all necessary rights to provide such information. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, or assign your account to any other person or license any other person to use it.

Section 2 - Our Products

We have made every effort to display as accurately as possible the products and services in our online store. However, please note that because the type of device you use to access the store, as well as your device settings and configurations, may vary, the actual colors or appearance of the products may differ from what you see on your screen. We do not warrant that the quality or appearance of any products or services you purchase will meet your expectations, nor do we guarantee that they will be exactly as described or presented in our online store. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of any products or services that we offer to any person, geographic region, or jurisdiction.

Section 3 - Orders

Your placement of an order constitutes an offer to purchase. Zelvo reserves the right to accept or refuse your order for any reason at its sole discretion. Your order is not considered accepted until Zelvo confirms acceptance. We must receive and process your payment before your order is accepted. Please check carefully before submitting your order; once an order is accepted, Zelvo may not be able to assist you in cancelling it. If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made. Your purchase transaction is subject to returns and exchanges solely in accordance with our Refund Policy [Link]. You represent and warrant that you are purchasing products for personal or household use only, and not for any commercial resale or export purposes.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping charges, handling fees, or customs/import duties. Prices posted in our online store may differ from prices offered in physical stores or online/other stores operated by third parties. We may occasionally offer promotional offers for the Service that may affect pricing; such promotional offers are governed by terms separate from these Terms. In the event of a conflict between the promotional terms and these Terms, the promotional terms shall prevail. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that: (i) the credit card information you supply is true, correct, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping and Delivery

We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delivery delays caused by carriers, customs processing, or events beyond our control. Title and risk of loss for products pass to you immediately upon our transfer of the products to the carrier.

Section 6 - Intellectual Property

Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, are owned by Zelvo, its affiliates, or licensors and are protected by United States and international patent, copyright, and other intellectual property laws. These Terms permit you to use the Service for your non-commercial, personal use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent. Nothing in these Terms grants, or should be construed as granting, any license or right to you in any patent, trademark, copyright, or other intellectual property of Zelvo, Shopify, or any third party, except as expressly provided in these Terms. Unauthorized use of the Service may violate federal and state intellectual property laws. Zelvo reserves all rights not expressly granted in these Terms. Zelvo's name, logo, product and service names, designs, and slogans are trademarks of Zelvo or its affiliates or licensors. You must not use such marks without the prior written permission of Zelvo. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features and/or services through the Service (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products, and services available via our Service may include materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave our Service and access these materials or third-party websites, you do so entirely at your own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 - Relationship with Shopify

[Merchant Note: This section accurately describes Shopify's relationship to your store and should not be deleted or modified.] Zelvo is powered by Shopify, which allows us to provide the Service to you. However, any sales and purchase transactions you make in our store are completed directly with Zelvo. By using the Service, you acknowledge and agree that Shopify is not responsible for any matters regarding any sales transactions between you and Zelvo, including any injury, damage, or loss caused by purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Zelvo.

Section 10 - Privacy Policy

All personal information we collect through the Service is subject to our Privacy Policy, which can be viewed here [Link]. Certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Service, you acknowledge that you have read these privacy policies. Because the Service is hosted by Shopify, Shopify will collect and process personal information about your access to and use of the Service in order to provide and improve the Service for you. Information you submit to the Service will be transferred to and shared with Shopify and third parties that may be located in countries/regions outside of your location in order to provide the Service to you. Please review our Privacy Policy [Link] for more details on how we, Shopify, and our partners use your personal information.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you agree that we are hereby granted a worldwide, perpetual, sublicensable, royalty-free license to use, copy, modify, publish, distribute, and display such Feedback in any medium for any purpose (including commercial use). For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, and to fulfill and exercise our obligations and rights under these Terms of Service. You also represent and warrant that: (i) you own or have all necessary rights to submit all Feedback; (ii) you have disclosed any compensation or consideration received for submitting the Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Service or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses

You may access and use the Service only for lawful purposes. You are prohibited from accessing or using the Service, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability (Note: translated "harm our employees or any other person" based on source text context, though standard clauses usually list discrimination grounds); (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (g) to transmit or facilitate the sending of any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Zelvo, Shopify, or users of the Service or expose them to liability. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any of the prohibited uses.

Section 14 - Termination

We may terminate this agreement or your access to the Service (or any part thereof) at any time without notice at our sole discretion, and you will remain liable for all amounts due up to and including the date of termination. The following provisions shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other terms that by their nature should survive termination.

Section 15 - Disclaimer of Warranties

Information provided on or through the Service is for general informational purposes only. We make no warranties regarding the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents. Except as expressly provided by Zelvo, the Service and all products delivered to you through the Service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, in no case shall Zelvo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, or those of SHOPIFY and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Section 17 - Indemnification

You agree to indemnify, defend, and hold harmless Zelvo, Shopify, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Service. We will notify you of any such indemnifiable claim, provided that failure to notify you promptly will not relieve you of your indemnification obligations unless you are materially prejudiced thereby. We may assume control of the defense and settlement of such claim at your expense, including the selection of counsel, but we will not settle any claim requiring you to undertake a non-monetary obligation without your consent (which shall not be unreasonably withheld). You will cooperate with the defense of the indemnified claim, including providing relevant documents.

Section 18 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 - Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 - Assignment

You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

Section 21 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 22 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 23 - Contact Information

Questions about the Terms of Service should be sent to us at zky@zelvo.com.cn. Our contact information is posted below:
Zelvo zky@zelvo.com.cn
+86 19812400317
91330102MAD73WEMXC

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of  UK 

Company Name: USEEMALL LTD

Company Address: Conyngham Road, Manchester, England（This is not a returning address）